We all know what good customer service is and the dramatic effect that it has on one's perception of a company. I know from experience that it's very difficult to take a step back and look at one's own organisation and ask - 'Do we deliver a great customer service and do we do enough to make sure our customers return to us?'
Having had more than 10 years consulting experience, and five years as an internet marketing consultant, I will help you answer those questions and show you how to improve your company's performance.
I will help you increase the number of customers contacting you via your website using two main strategies:
Optimise your website
To optimise your site I will analyse its structure, content and usability to help you take advantage of traffic from search engines and directories. I will focus on your core offer and build an optimised site around that offer. This is what your competitors will be doing and so should you.
Online marketing
Pay-per-click (PPC) - Many thousands of untrained people lose enormous amounts of money on PPC advertising. I can set-up and train you to really make money through this medium and turn browsers into buyers
Press releases - Online press releases can give you a marked boost in your rankings and are an excellent way of increasing your brand awareness
Directories - Online directories play an important part in determining where you are ranked by the search engines. A few simple entries in the right places can make a huge difference
When you hire me as an Internet marketing consultant you will get value for money and I'll train you to do your own internet marketing, no more retainers!
Increased volumes and more efficiency = higher profits!
Have a strategy...
I will help your customers find you on the web and bring you new customers from the worldwide market place.
I will also enable you to change your office culture, to ensure that you retain all your new customers.
Internet marketing consultant - Contact me for a free initial consultation. I can help most businesses and if I can't help yours, I'll tell you.more..
February was a quiet month for the search market; we're not going to suggest any companies either break out the champagne or fire their CEOs as a result of the small changes that took place. Still, for those who are curious, comScore believes it was Google and Bing that came out looking like winners.
Google managed to increase its share of the U.S. search market to 65.5 percent, up from 65.4 percent in January, according to comScore's data. Bing, meanwhile, accomplished a more impressive feat (in overall terms, and especially in relation to its size) by grabbing 0.2 percent of market share.
That put Bing in control of 11.5 percent of the market, up from 11.3 percent the month before.
Yahoo's share of the search market then decreased, heading from 17.0 percent to 16.8 percent. Which is embarrassing, but not yet catastrophic, as the company's partnership with Microsoft moves towards completion.
The interesting thing will be if Bing and Yahoo keep trading share. Also, of course, if Google keeps increasing its dominance. We'll be sure to cover comScore's next report to see if any trends have emerged.
The significance of longtail keywords can be exemplified by thinking about the following two people:
Bill is a cafeteria worker who spends his spare time fishing and has heard that his favorite TV shows will look even better on on this new-fangled technology called “HDTV”. He might as well upgrade from his 20” to something a little larger while he's at it his friends tell him (though they don't know much more about it than he does). He sits at his computer and enters “hdtv” into the Google search box.
Steve also works in a cafeteria but is a bit more tech-savy. He has and uses a Facebook account, watches videos on YouTube and looks up information on Google when he's looking for an answer to one of his questions. He too is interested in HDTV but decides to check out a few review sites first before making the leap. He reads a great review on CNET and likes the specs of the “Panasonic Viera TC-P50G10” and decides to look around for pricing. He heads back to Google and searches for “panasonic viera tc-p50g10” or perhaps even “buy panasonic viera tc-p50g10 online”.
The difference between these two? Other than the fact that one has a dismal likelihood of conversion and the other a high likelihood - the difficulty in attaining top rankings for the two phrases is very different as well. Now, I'm not saying there isn't a place for going after the generic, high-traffic phrases but ignoring the higher converting, less-work-per-conversion phrases that are easier to attain rankings for – well – that just doesn't make good business sense does it?
So – how do you rank for the longtail?
We all understand that the factors of SEO are the factors of SEO. Just like any other phrases – your ability to rank is quite simply based on a combination of page strength and relevancy (yes there are tons of signals Google uses but they essentially break down to these two points). To affect these areas we use a combination of onsite optimization and link building. Sounds easy so far? Perfect. So let's take a look first at onsite optimization.
Optimizing your site for the longtail
I can't possibly cover the different technologies and how to make sure your site is crawlable. Let's just say – the first step is to make sure that the crawlers can get to your internal pages and that strength passes down. If the crawlers can't get through to the internal pages then you've got bigger problems than tweaking your content and building some links. Contact a developer immediately and get that sorted out first – then continue reading.
Once you know that the crawlers are getting through and strength is passing we move on to the actual optimization. The first thing one wants to look at it how to push the items with the highest ROI potential up in the hierarchy of your site. Let's use Amazon as an example of how that should be done (they know a thing or two about ranking for products).
Amazon uses one of my personal favorite tactics in that they automate the process but it's not necessary. You probably don't have the same number of products so you can likely do manually what they have to automate but let's look at what they're doing and you can apply the strategy as you see fit.
If I was Amazon and I wanted to rank my site for longtail phrases I'd want to rank for the phrases that had the highest search volume and highest chances of conversions. I'd have to apply global rules to a massive site (you don't have to – you can likely do things on a case-by-case basis but I'm sure we can all agree – Amazon cannot). So to keep the most profitable phrases high in the hierarchy but still not ignore the other longtail phrases they have created a hierarchy that puts the top product categories one hop from the homepage (Laptops & Netbooks For Example) and on that page they have links to all the major brands and uses but my favorite tactic is that they have the bestsellers. This information is easily created from their database and insures that the more popular products are two hops from the homepage and linked to with the brand and model number. At the time of this writing they have a link to the “ASUS Eee PC Seashell 1005PE-MU17-BK 10.1-Inch...”. If I search “asus eee pc 1005pe-m” who do you think shows up first? Amazon.
So step one – make sure you're linking to the product pages with the brand and model number of the item and also put the more important items higher in the hierarchy of your site. Now this doesn't mean cram all your products on the page. You have to apply the same principles to links with onsite as you do with offsite optimization. A page has a vote. It you have a page with 10 products listed on it – each product gets 1/10 of the weight passed to it. If the page has 500 products listed on it – well, you get my point. Figure out what matters and focus there.
Of course – you don't want to ignore the other potential phrases. You'll notice that as well as linking to the top products in each category they link to sub pages with brands, specs, etc. This is why they rank so well for so many phrases. Well – that's part one.
Once you've got the internal linking sorted out you need to follow that up with some onsite relevancy. Here we're referring to optimized titles, descriptions, H1 tags, content, etc. I'm going to have to leave a full breakdown of onsite optimization for another article but I can discuss some of the differences you'll encounter with longtail optimization with ecommerce sites.
With “traditional” optimization we visit a page and adjust the relevant aspects (titles, content, etc.) manually. With large ecommerce sites we need to come up with rules that apply site wide. Developing titles, descriptions and content for each and every page one-by-one is likely not an option. If you look at Amazon again you'll see that they automate the process by using the brand, model and categories in the title, description, keywords and H1 tag. Easily automated. Through their use of automated elements (“Customers bought with ...”, specs, descriptions, reviews, etc.) they are also able to insure that that the brand and model number appear on the page.
Now that works well for Amazon. They have millions of links and huge site strength. But what if you don't have that behind you. They can build a page, put it on their site and rank. You may need to invest some of your time in link building.
Link building for longtail optimization
There are two primary aspects of link building that one needs to address when we're looking at longtail optimization. The first is to the homepage for site strength and the other is to specific internal pages. The reason that we'll want to link to specific internal pages is that like it or not, you're not as strong as Amazon and so you need to build links to compete where they do not.
I'll leave the discussion of how to build links to other articles (you know – one of the 800,000 written on the subject) however we will discuss the purpose of the links and thus you'll understand the pattern of the link building.
The homepage links are in place to simply build overall site strength and should be geared to your generic, homepage phrases – it's the internal links that are specifically geared to brands and models. So we'll focus on those links in this article.
How to build links to internal pages
Building links to internal pages is virtually identical to homepage. True you can't use directories but that's about the only link building tactic that doesn't apply. There are two points that you're going to want to direct links to:
1 – the category/brand main page.
The first point you're going to want to direct links at is the main category page and the main sub-category points of the ecommerce site. You'll want to direct these links in with anchor text that suits the brand and/or category subject. Let's use Amazon as an example again.
For the purpose of longtail optimization – the links we'd direct to http://www.amazon.com/Netbooks-Computers/b?ie=UTF8&node=679517011 would primarily be geared to strengthening the page. Oh I'd use anchor text geared at “netbooks” and the link but the main point is to make that page stronger and in turn – the pages it links to. These links will also get the page spidered more.
What this will do is make the links to the brands stronger but most important – the links to the top sellers stronger and more quickly picked up. This is why they rank for new products in a matter of hours.
The individual brand and usage pages are the same from this perspective./ You'll want to optimize the pages and you'll want to focus the links for long term gain but the short term purpose is to pass strength to the product pages.
2 – the product pages.
On top of building links to pages one level up (as we've just discussed) you'll also want to build links to the individual product pages. Amazon can build a page, link to it and have it rank – you probably cannot. For products and models you know will stand the test of time – building links can be a long term strategy but not my favorite (due mainly to the fact that it's not exciting). Personally I like building links to “Coming soon” product pages and getting them spidered before there's any competition and then adding in the product the day it launches giving you a one-up over your competitors in both timing and strength. Heck, you might even win out over Amazon for a while. :)
Don't overdo it in the link building. You've got a lot of products. Unless you know a specific product is going to be HUGE you'll want to just build a few links and move on. You've got a lot of products to cover.
Moving forward
Obviously I can't cover all the various aspects of ranking for the longtail in a single1800 word article and in fact, if I turned this into a 180 page book I'd still not be able to cover all the variables but my hope is that I've given you food for thought in the tactics and timing you'll find helpful in moving forward and ranking your website for the longtail phrases that convert so well and for which you can rank so quickly if you do it right.
Google is launching ads on the home page, search page, and browser page on the mobile version of YouTube in the U.S. and Japan.
"This is a great way for advertisers to reach YouTube viewers across multiple platforms," says Google Strategic Partner Development Manager Taylor Cascino. "In fact, at launch YouTube will immediately provide one of the largest audiences for a mobile ad campaign anywhere on the mobile web. And because YouTube mobile attracts early adopters, the site can deliver to advertisers a coveted demographic of tech savvy trendsetters. We've already seen some early campaigns run on YouTube's mobile site by advertisers like Sony (for the DVD release of "District 9") and Kia, both of whom were able to easily reach their target audience, no matter where they were looking for video."
YouTube's mobile site traffic grew by over 160% in 2009, and you can probably expect that growth to continue along with smartphone usage. Don't forget that YouTube is the number 2 search engine on the web. That's a lot of people searching for videos.
"The increased usage of high-end devices like the iPhone and Android is also making mobile advertising easier and more effective for advertisers," says Cascino.
Ads on the YouTube mobile site will come in the form of banner ads sold on a full-day basis. YouTube tested the mobile ads with brands like L'Oreal and Land Rover, and the company says these showed strong results in terms of click-throughs, user experience, and brand awareness.
Google has partnered with Rails-to-Trails (RTC), a nonprofit focused on creating a network of trails from former rail lines, to add biking directions to Google Maps.
Google Maps now has biking route details for more than 150 U.S. cities covering more than 12,000 miles of trails and bike lanes. Google says it plans to continue to add new trail information to Google Maps and is requesting feedback from riders via the "Report a Problem" tool.
The new feature allows Google Maps users to type in their destination and receive directions for the best bicycling route. Google says its algorithm is weighted to prefer routing on trails instead of roads open to automobile traffic as long as it won't take cyclists too far out of the way.
"We're thrilled to be working with Rails-to-Trails Conservancy to make RTC's extensive bike trail data available through Google Maps and Google Earth," says Shannon Guymon, Product Manager for Google Maps.
"Bikers all over the country now will be able to explore new trails or find specific directions in their local community with just a few clicks of their mouse."